All of our jewellery pieces are entirely handmade by artist Bee in her London-based studio. SILVER UP offers only original designs - you won’t find them anywhere else except our online store.

We do not offer custom orders on the regular basis.

However

We do have a wide range of products in a variety of combinations, so feel free to browse our full collection as you may just find your perfect piece.

Occasionally, we also hold some extra stock that isn’t available on our website, so you are welcome to get in touch with your requirements and we will try our very best to find something just for you.

We also do offer alteration services and accept enquiries about small adjustments (e.g. to chain length or style).

As well we encourage all of you who found us and like what we do, to contact with your ideas hello@silverup.shop

All our parcels are trackable and a tracking number will be provided via email as soon as your order is dispatched. Dispatch time usually takes 1-3 business days.

All UK items will be sent standard Royal Mail Tracked at £8.

All Worldwide parcels will be sent Royal Mail International Tracked at £15.

Our Standard Delivery to UK service usually takes 3-5 working days, international parcels - 2-14 working days, depending on a destination. Please give it extra time at peak seasons.

Be aware that any customs charges, import duties, or handling fees applied by your destination country are the responsibility of the customer. As these charges are set by local authorities, SILVER UP has no control over them.

We understand that everyone has different preferences and expectations and as a brand we aim to please our customers.

Please note that we do not provide free returns. If you need a refund, we will process it promptly, however the cost of the return will be covered by the customer, unless the item is faulty or incorrect.

You can return the items within 15 days from the delivery date.

Follow these steps

To place a return, please contact us via email hello@silverup.shop

To ensure a smooth return and avoid any risk of loss or disappointmest, please make sure your return shipping label is fully trackable.

We can only accept returns for items that are in perfect, unworn condition, as sold. Once we have received and inspected your return, your refund will be paid to you within 5 working days via the original payment method.

If we receive the item with visible signs of wear, we won’t be able to issue a refund.

If you have any questions about our returns process or you would like to place a return, please contact us via email.

SILVER UP is not your classic business, we value every single person who shows interest in what we do. So it would be an understatement how much we would like to connect with you and share what's going on in our Greenwich jewellery studio.

Join us on our fantastic journey and be the first to hear when we add to our collection.

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